2-10 Home Buyers Warranty

Founded in 1983, 2-10 Home Buyers Warranty has its headquarters in Aurora, Colorado. With over 40 years in the industry and $500 million paid in claims, 2-10 Home Buyers Warranty ensures that you 'don't break down over breakdowns.' True to its word, the company offers warranty options to homeowners so that when appliances or systems stop working, they are easily repaired or replaced.

The warranty covers the following aspects:

• Replacing appliances, if necessary
• Repairs appliances and systems
• Lowers the overall cost of home ownership
• It provides a greater sense of assurance.

What matters most when choosing a plan

The cost undoubtedly comes first. Since 2-10 Home Buyers Warranty provides warranty services, the value for money has to be impressive enough to allow homeowners to trust the company rather than buying new appliances for themselves.

Another very important factor is the speed of response. Some complaints made by homeowners are emergencies, such as gas leaks, and rely solely on the speed and timeliness of response. Homeowners may be irked and may even choose to chuck due to a single instance of delay. Generally, 2-10 have a 24-hour response time for emergency tasks.

2-10 allow for homeowners to have their own repairmen and technicians. The only requirement is that they need to contact 2-10 to ensure the job is covered in your agreement.

Plans offered

Simply Kitchen

Starting at $19 per month with an auto-renewal option, Simply Kitchen provides coverage for your kitchen appliances. Coverage includes:

• Dishwasher
• Built-in microwave
• Oven
• Range
• Cooktop
• Refrigerator with ice maker

Complete Home Plan

This tier provides coverage for kitchen appliances, HVAC systems, plumbing, electrical and other breakdowns. The price for this plan in some states is about $612 per year. 2-10 Home Buyers Warranty does not publish the exact cost of this plan on its website. Intense coverage includes the following:

• Heating and Cooling – thermostats, interior gas supply lines, and one centrally ducted gas/electric system.
• Appliances – built-in microwave, dishwasher, range, oven, cooktop, refrigerator.
• Electrical – wiring, outlets, doorbell system and switches.
• Plumbing – water heaters, pipe leaks or breaks, toilet tank, drain line stoppages (only those that can be cleared with a standard sewer cable), pressure regulators, valves and permanently installed sump pumps for groundwater.

Pinnacle Home Plan

This is an advanced option as compared to the Complete Home plan. It includes washer and dryer and Supreme to Complete Home's plan features. The prices in some states for this plan are $720 per year, which is about $60 per month. The Supreme coverage entails:

• Appliances – clocks, shelves, knobs, dials, interior lining, ceramic and glass cooktops, rotisseries, springs, latch assemblies, racks, baskets, handles, and disposal fees.
• Heating and Cooling – crane cost, filters, disposal fees. For cooling, there is also refrigerant recovery and recharge and electrical cut-off switches.
• Plumbing – faucets and handles, shower heads, tub spouts, interior and exterior hose bibbs, encased (concrete) or concealed water, gas, drain, waste, and vent piping leaks or any breaks in the plumbing system, among others.
• Electrical – burglar alarm system, fire alarm system, attic and bathroom exhaust fans, and concrete-encased wiring.

Compared to plans from other companies, the Simply Kitchen plan is very basic and cheaper than other home plans on the market. The average plan, the Complete Home plan, covers almost the same items as other companies' full plans but is more expensive. It averages $612 per year, while the industry average is about $574 per year.

Real Estate Plans

2-10 Home Buyers Warranty also offers packages for homeowners and home sellers. Builder members can purchase a structural warranty, providing the buyers with a home built professionally, following the industry construction standards.

How 2-10 Home Buyers Warranty works

Once homeowners identify a problem with their home appliances or systems, such as a gas leak, they call 2-10 Home Buyers Warranty. A contractor is sent to the home to identify the problem. They report back to the office, after which coverage is provided according to the homeowner's plan and as per the Service Agreement.

Each system and appliance covered by the warranty has a limit on how much can be paid out, detailed in the service agreement. The payout limits are:

• $150 for faucet repairs and replacements
• $300 for toilets
• $500 for dishwashers
• $1000 for range/cooktop/oven
• $1,250 for water heating units
• $2,000 for air conditioning and heating units
• $2,500 for refrigeration units

Pros

2-10 Home Buyers Warranty offers home warranties in all 50 states, including Washington, D.C. It is a rare feat for a home warranty company to operate in all states, giving 2-10 an advantage over competitors.

Emergency services are offered 24/7.

2-10 has an "Even If" guarantee offer, so if you pay a service fee but the technician finds the job not eligible for coverage, you get a refund of your service fee. This service is only available on request.

Offers structural warranties for new homes.

Cons

Unfortunately, 2-10 Home Buyers Warranty has very poor user ratings. The company has admitted to this weakness and has blamed it on miscommunication. Its BBB rating is B, very average, and it has a customer rating of 1.04 out of 5, which is very poor for any company.

The average cost of using 2-10 Home Buyers Warranty is higher than using the same plan from a different company.

Contacting customer service

The two ways to contact 2-10's 24/7 customer service, either to file a claim or seek clarification, are:

• Phone: 720-531-6717

Website: https://secure.2-10.com/homeowner/For all services (except emergencies), 2-10 begin work within 48 hours. Service calls are done during normal business hours. Any service outside normal business hours attracts additional fees, such as overtime and relevant compensations.

Is the 2-10 Warranty worth it?

The company has been in business for over four decades, which gives it an edge over the new competition. It has been there through the years to witness home breakdowns and has valuable insight into which solution works best for a particular situation and not another.

However, reviews are important and may give consumers insight into the quality of products and services. When they are mostly negative, it may taint the company's image. Two wrongs don't make a right. So while 2-10 offers incredible services through its three-tiered program, consumers may be wary of investing their money there. Especially because this is a home service, the fragility of the matter may completely dissuade home buyers from using 2-10's services.